We all dislike T&Cs, but unfortunately they are a reality of doing business today.
To help us all, we have tried our hardest to make ours as clear as possible, with no legal jargon and in an easy to read style. We have covered the essentials (that we can’t avoid) and have tried to make it simple to understand.
We are not trying to catch anyone out, but we do suggest you read these and rest assured, as long as we all play fair and reasonable with each other, we will never have any problems.
As ever, if you have any questions, please send us an email to firstname.lastname@example.org and we’ll do our best to answer.
CornerDrop Limited is a private company with a trading address of PO Box 4683 Windsor Berkshire SL4 9EA The CornerDrop Agents are acting on behalf of CornerDrop Limited. Deliveries will be accepted on the following conditions:
Use the supplied name and address of the CornerDrop as your delivery address. In the ‘Name’ section of the delivery address write your supplied 9 digit security code. If you are using our service through a 3rd party website your personal 9 digit CornerDrop code will be used as the Delivery Name and the address of the CornerDrop as the Delivery Address.
CornerDrop Limited cannot be held responsible for the loss of a parcel if its address is incorrect or incomplete or the 9 digit code is not included.
We take responsibility for loss, theft or damage of all items in the care of the CornerDrop.
We cover the price paid for the goods and associated postage and packing costs up to a maximum of £200.
We will compensate customers within 28 days in the event of loss, theft or damage, where proof of delivery to the CornerDrop can be provided. This will normally be either in the form of a signature, taken from the CornerDrop, by the courier as a confirmation of delivery or where the CornerDrop has confirmed receipt of a delivery.
However, where evidence of a delivery to the CornerDrop does not exist and the CornerDrop disputes receiving the delivery, compensation for a missing delivery is strictly at the discretion of CornerDrop Limited. We require that before any claim is commenced, you have taken steps to ensure that:
Having followed these steps and having been unsuccessful in locating or being compensated for your lost/stolen delivery, you may start the claim application process with CornerDrop Limited. We may request evidence that you have followed the steps above before proceeding with your claim application.
Furthermore, we may require that you permit us to discuss your delivery with the online retailer, the CornerDrop involved, the Courier Company and any relevant financial institution directly.
Moreover, in the event that CornerDrop Limited has compensated you for any lost or stolen item/s, the item/s become the property of CornerDrop Limited. You are required to inform us immediately should the missing item subsequently be delivered to you, found or retrieved.
As now the property of CornerDrop Limited, we may take ownership of and dispose of items as it feels fit. However, we will endeavour to provide you with an opportunity to purchase the goods back using the compensation you have received (if you have not already replaced the item/s).
CornerDrop Limited reserves the right to withdraw service from registered customers, without explanation or advanced warning.
We are flexible in the size and weight and number of parcels the CornerDrop can take delivery of and store for you. However, they cannot accept very large or heavy deliveries (such as kitchen appliances, furniture, heavy tools or equipment).
CornerDrops do not accept:
The CornerDrops endeavour to take collection of and store your parcels in a safe environment. However, they cannot be held responsible for the natural deterioration of goods while in their care. Therefore, collection should be made within 7 days. If for any reason you are unable to collect your parcel/s, please refer to Prices and Payment below for any additional shipping and storage charges.
Parcels will only be released on receipt of your proof of identity and payment.
The CornerDrops do not make onward deliveries. If we have been unable to contact you and have received no instruction from you within 4 weeks from the delivery date, we will assume you no longer require your parcel/s and will dispose of it/them (please note that this is a last resort and we will try our utmost to contact you first).
CornerDrop Limited reserves the right to change or amend its prices and services at any time and without prior notice. However, changes will only be implemented after they have been published on the CornerDrop website.
All transportation charges are passed on at cost, in addition to a £2.50 daily charge for storage by CornerDrop Limited after the initial 7 day period of storage at a CornerDrop. After 28 days of storage by CornerDrop Limited and no contact from the recipient, the delivery goods will be disposed of to re-coupe the storage costs incurred.
CornerDrop Limited collects information about you to process your parcel delivery requirements. In order to accept your parcel/s, we require you to register by providing us with your name, home address, email address, mobile phone number (if applicable) and a personal password of your choosing (to enable you to login).
Alternatively, where registration was not completed, it is understood that the only form of contact available to the customer is via the supplied and confirmed email.
We do not collect and/or keep any payment information, nor is any payment information stored on any of CornerDrop Limited servers. This is handled exclusively by our Payment Processing Agent.
Any information collected from you will not be given to any other party. However, we retain the right to disclose personal information to the appropriate legal authorities, where we believe this may aid in the prevention of fraud. Furthermore, we retain the right to share your personal information with retailers, couriers companies and financial institutions, to track your deliveries and/or aid in the prevention of fraud.
Your details will normally be kept on our system indefinitely. However, should you decide to no longer use the CornerDrop service, you may request to have your details removed from our database.
We will only ever use your information lawfully, in accordance with the Data Protection Act 1998.
In the unlikely event that CornerDrop ceases business, users will be informed immediately. A time period of 28 days will be given for the collection of all parcels.