The parcel code must be included instead of the delivery name. The CornerDrop address is the delivery address. This code firstly identifies that the delivery is for you and secondly, which of your deliveries it is. If the online retailer won’t accept the parcel code as your delivery name, then please add to the delivery address.
No. You need to activate a parcel code for every parcel you send. If you use the same code, your parcel will be rejected by the shop.
At the very most, it is just £1.98 per parcel, payable through the website, but the more you buy, the cheaper it becomes.
If you use the service directly from a retailer website it can be much less, or even free.
We are always running promotions and if you take full advantage of these, it could be that you never have to pay to use the CornerDrop service!
Parcels must not exceed 25Kg in weight and not be bigger than a medium suitcase.
Each CornerDrop has the right to refuse to accept parcels which don’t meet these criteria, in which case your parcel is likely to be returned to sender, although it is very rare for this to happen.
CornerDrop Limited will cover for lost or stolen parcels and for parcels damaged by catastrophes (e.g. fire, flood, etc.) up to a maximum of £200 per parcel from when the CornerDrop receives them until when they’re handed over to you.
The CornerDrop will visually inspect external packaging on all parcels when they are received and report any evidence of possible damage to the deliverer before accepting it.
This leaves them with the responsibility just as it would have been were the parcel delivered directly to you.
For most parcels, the answer is ‘YES’. If you are happy to trust someone with your parcel code and 4 digit pin, then they may collect your parcel on your behalf.
When your delivery arrives at the CornerDrop they confirm the parcel code is for their shop and record the information. This avoids duplication of the parcel code as the CornerDrop will not accept two deliveries with the same parcel code.
You will be emailed your parcel code and a secure PIN. Both will be needed to collect your parcel. No-one else has visibility of this information.
You may collect it any time when the CornerDrop is open.
CornerDrop opening times vary but the information is included when you purchase your CornerDrop details.
We don't currently support this. However, we look to working with online retailers to provide this service in the future.
No. Please be aware, however, that online retailers may package your goods in such a way that it is obvious what it contains.
Yes. Anyone can arrange for a delivery to a CornerDrop, this includes sending parcels to individuals from other individuals.
Unfortunately, this service is not currently available but is being investigated for the near future.
We know this is a very important service and recognise that we need to address this as quickly as possible.